Terms

Click on any "Add to Cart" button to start your web order. A few minutes after you have sent us your order, we will send an email acknowledgement to let you know that we received your order.

You can also phone us at (727)643-6385. We have knowledgeable sales people to help you.

You can send your order by mail to us at:

JGRC
3085 Edgemoor Drive
Palm Harbor, FL  34685-1706

Write your name and address, the stock numbers and quantities for the items you want on any sheet of paper. Mail it to us. Include your check, money order or your credit card number and the expiration date. Don't forget to include shipping charges.

Orders paid by Credit Card or Check: shipped on the ground (not by air) to USA addresses - Actual shipping costs.

COD Orders: shipped by normal means to USA addresses - add $6.90 per order.

A backordered item is an item that we normally carry in stock, but which is currently out of stock. When we put an item on backorder to you, we will automatically ship the item to you when we receive the item back into our stock.

For orders to be shipped to the 50 states of the USA: There are no additional shipping charges when your backordered items are shipped unless you request air shipment.

For orders to be shipped out of the USA: You will have to pay the actual shipping charges for the shipment of any backordered items. We may cancel your backorder if we are unable to contact you by E-mail to ask you to authorize the shipping charges for the backordered items.

We accept: Visa, MasterCard, Discover, and American Express credit cards.  Additionally we accept Paypal, EDT, Money Orders, Cashiers and Personal Checks.

Personal Checks must be drawn on a US bank and must clear before shipment.

If you don't like what you got from us send it right back to us. We will give you an immediate refund or credit to your credit card. We will give no refunds nor credits for returns that arrive more than 60 days from the date of our shipment to you.

If you return something:
1. Don't wait to return it---please send it back as soon as you can.
2. Return a copy of our invoice or picking ticket, or tell us the order number.
3. Tell us what was wrong with the item: we're not offended if you just don't like it.
4. If the item is altered in any way or is not in retail condition we will not take it back.
5. Please pack the item for return the way we packed it.
6. If it is a Hitec product please contact them directly at 858-748-8440.

We try to process returns within 2 days. If we have any questions we will contact you. Include as much information as possible as this will speed up the return process.

If a package that has obviously been damaged during shipment is delivered to your door, SIGN for it and note above your signature the word "damaged" (or "open" if the box was broken open), and request that the delivering company make an inspection.

If the damage during shipment was concealed, please notify the delivering carrier and call JGRC when you discover the damage. You must keep the damaged carton until the shipment has been inspected by the carrier.

Do not return the merchandise yourself. JGRC will process a claim and tell you exactly what to do next.